Ortalo Privacy Policy

1. Information We Collect

We may collect and process certain information necessary to operate the platform, which may include:

• The name you add to your account.
• The email address associated with your account.
• Profile picture, when available.
• Account details and settings.
• History of service usage and requests.
• Balance, top-up transactions, usage history, and account-related transactions.
• Conversations, messages, images, and files you send or upload to use Ortalo services.
• Technical and security information necessary to operate the platform and protect it against abuse or fraud.

2. How We Use Information

We use the information we collect to:

• Operate and provide Ortalo services.
• Create and manage your account.
• Process payments and balance top-ups.
• Execute artificial intelligence requests and process content you send to the service.
• Improve platform performance and develop new features and services.
• Detect and prevent fraud, abuse, and attempts to bypass security systems.
• Maintain the security and stability of the platform.
• Comply with legal and regulatory requirements when necessary.

We do not use your personal data for the purpose of selling it to advertisers or other companies.

3. Processing of Chats, Images, and Files

Messages, conversations, images, and files you send may be processed through AI providers or technical services that Ortalo relies on to fulfill your request.

Necessary data is shared only to the extent required to provide, operate, or protect the service.

The method of data processing and retention duration may vary depending on the service or its provider, and some services may be subject to their providers' privacy policies and terms of use.

We advise against sending highly sensitive information or personal information that is not required for the service.

4. Third-Party Service Providers

Ortalo may rely on third parties to provide certain services, including:

• AI model and service providers.
• Hosting and technical infrastructure providers.
• Authentication and login service providers.
• Payment processing and transaction providers.
• Analytics or fraud and abuse prevention providers.

Necessary information may be shared with these parties only to the extent required to deliver the service or fulfill the associated purpose.

5. Payments and Financial Transactions

When topping up your balance or making a payment, certain transaction-related information may be processed by the payment provider used.

Ortalo may retain records associated with transactions, such as amount, timestamp, status, transaction ID, and information necessary to verify the transaction and combat fraud.

Ortalo does not store any of your credit/debit card numbers or sensitive payment method data. Payment transactions are processed entirely through third-party payment gateways, such as PayPal or any other authorized payment provider, in accordance with their respective privacy policies and terms.

6. Cookies

Ortalo may use cookies and similar technologies to operate the platform, enhance user experience, protect the platform, and measure performance.

7. Data Protection

We implement reasonable technical and organizational measures to help protect information from unauthorized access, modification, disclosure, or loss.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of all information.

8. Data Retention

We retain information as long as necessary to provide Ortalo services, manage accounts, process transactions, protect the platform, and comply with legal, accounting, or security obligations.

Retention periods may vary based on data type, the purpose of collection, and applicable legal requirements.

9. Account and Data Deletion

You can request account deletion through the account settings available within the Ortalo platform.

Prior to completing account deletion, any outstanding balance or financial obligations associated with the account must be settled, including any amounts due from service usage or unsettled transactions. Account deletion requests may be suspended or postponed until settlement is complete or the relevant transaction review concludes.

Upon account deletion, we delete or anonymize personal data and content associated with the account where possible and in accordance with technical and legal requirements.

We may retain limited data after account deletion when retention is necessary for legitimate purposes, such as:

• Settling or proving outstanding balance and financial transactions.
• Preventing fraud and abuse.
• Preventing unauthorized duplicate claims of promotions or free credits.
• Complying with legal or accounting requirements.
• Protecting platform security and the interests of Ortalo and its users.

Account deletion does not necessarily mean the immediate deletion of all records or the removal of information required to be retained by law or needed to complete outstanding balance settlements.

10. User Rights

Depending on the laws in your place of residence, you may have rights regarding your personal data, such as requesting access, correction, deletion, or restriction of certain processing activities.

You can contact us regarding these requests via the contact method provided at the end of this Policy.

11. Children's Privacy

Ortalo does not intend to collect personal data from children in violation of applicable laws.

If you believe a child has provided personal data without proper authorization, you can contact us so we can review the matter and take appropriate action.

12. Changes to the Privacy Policy

We may update this Privacy Policy from time to time due to changes in Ortalo services, data processing practices, or legal requirements.

The updated version will be posted on this page along with the updated date.

13. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, you can contact the Ortalo developer directly via our official Instagram account: